Saibsolutions Customer Service Dashboard offers a comprehensive analysis and reporting of customer service performance across a wide range of key metrics including but not limited to:
- Customer satisfaction survey,
- Speed and effectiveness of telephony response,
- Capacity utilisation of call centre,
- Lead generation by customer service team and
- Effectiveness of customer complains management.
Our dashboards are fully customised to reflect client specific product-market characteristics and service requirements in order to provide deeply insightful, relevant and actionable customer service management.
Click on the image below for a sample view of our Customer Service Dashboard.
For full functionality review, please request a personal demo.